Leadership is the largest single factor for success in Operational Excellence . Leaders are accountable not only for achieving results, but achieving them in the right way by behaving in accordance with the core values. Leaders direct the Management System Process to drive improvement in OE results. The Management System Process consists of five steps:
Vision and Objectives – Developing an OE vision, world-class objectives, metrics and targets based on corporate objectives, benchmarking data and other applicable critical business drivers.
Assessment – Completing a comprehensive evaluation to identify priority areas in OE processes and performance against established objectives.
Planning – Developing three-year plans to manage priorities and incorporating those plans into business plans and assigning accountabilities.
Implementation – Implementing planned actions and monitoring plan progress and OE performance.
Review – Annually evaluating progress on performance and identifying necessary adjustments to plans that result in the goal of achieving world-class results.
