“In God we trust; all others bring data.” ― W. Edwards Deming
“Learning is not cumpulsory… neither is survival.” ― W. Edwards Deming
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.” ― W. Edwards Deming
“Without data, you’re just another person with an opinion.” ― W. Edwards Deming
“Learning is not compulsory… neither is survival.” ― W. Edwards Deming
“Experience by itself teaches nothing… Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.” ― W. Edwards Deming
“The worker is not the problem. The problem is at the top! Management!” ― W. Edwards Deming
“In God we trust; all others must bring data.” ― W. Edwards Deming
“A bad system will beat a good person every time.” ― W. Edwards Deming
“It is not enough to do your best, you must know what to do, and then do your best.” ― W. Edwards Deming
“It is not necessary to change. Survival is not mandatory.” ― W. Edwards Deming
“A goal without amethod is cruel.” ― W. Edwards Deming
“If you can’t describe what you are doing as a process, you don’t know what you are doing” ― W. Edwards Deming
“Every system is perfectly designed to get the result that it does.” ― W. Edwards Deming
“She learns, after she finishes the job, that she programmed very well the specifications as delivered to her, but that they were deficient. If she had only known the purpose of the program, she could have done it right for the purpose, even though the specifications were deficient.” ― W. Edwards Deming, Out of the Crises
“You don’t know what you don’t know.” ― W. Edwards Deming
“The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, new machinery). A company can not buy its way into quality.” ― W. Edwards Deming
“it will not suffice to have customers that are merely satisfied. Customers that are unhappy and some that are merely satisfied switch. Profit comes from repeat customers—those that boast about the product or service.” ― W. Edwards Deming
“dissatisfied customer does not complain: he just switches.” ― W. Edwards Deming
“Any substantial improvement must come from action on the system, the responsibility of management. Wishing and pleading and begging the workers to do better was totally futile.” ― W. Edwards Deming
“Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, and of machine-time, all of which raise the manufacturer’s cost and price that the purchaser must pay. The consumer is not always willing to subsidize this waste. The inevitable result is loss of market. Loss of market begets unemployment.” ― W. Edwards Deming
“Many customers form their opinions about the product or about the service solely by their contacts with the people that they see—contact men, I will call them.” ― W. Edwards Deming
“Competent men in every position, if they are doing their best, know all that there is to know about their work except how to improve it.” ― W. Edwards Deming
“Quality is pride of workmanship.” ― W. Edwards Deming
“It is not enough to just do your best or work hard; You must know what to work on.” ― W. Edwards Deming
“Performance of management should be measured by potential to stay in business, to protect investment, to ensure future dividends and jobs through improvement of product and service for the future, not by the quarterly dividend.” ― W. Edwards Deming
“In God we trust. All others must bring data.” – William Edwards Deming,
“Schools of business responded to popular demand for finance and creative accounting. The results are decline.” ― W. Edwards Deming
“quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.” ― W. Edwards Deming, Out of the Crises
“ Beware of conference-room promises. (Ronald Moen.)” ― W. Edwards Deming, Out of the Crises
